Shipping Rates and Policy
We ship Monday 9am-Friday 3pm EST. Our policy is that orders go out 1-2 business days and are NOT guaranteed to go out same day. If you order on a Friday it is not guaranteed to be ship Friday even with our 2pm (EST) cut off time. There are no exceptions as our drop shipping facility is closed on weekends. We do not Ship on holidays so if you order on a Friday holiday weekend your order may not ship until Tuesday after the Monday holiday.
Lead Time For Shipments Schedule Raw Materials
February through Aug: 7-10 business day lead time
Sept through January: 12-16 business day lead time due to harvest and extraction schedules at max production
Update Jan 25, 2018- We are currently only accepting pre payments for orders and will not “hold” product for someone to buy later when it is in. Demand is greater than supply in the USA and we are trying to keep up with this as fast as possible. However when the farms and extractors can’t get stock because all orders are paid for and need to be sent that is a challenge. Lead time is 2 weeks or sooner.
Your Shipment will come from Our Utah Warehouse.
Silver Shadow CBD utilizes live shipping quotes for any shipment within the United States, including Puerto Rico, Hawaii, Alaska and other US territories. Upgraded shipping services are available at an additional cost, and are listed during the checkout process. International orders are available, also utilizing live shipping quotes. The following list is a list of countries that we know will allow our products into the country: United States, Argentina, Austria, Belgium, Belize, Brazil, Bulgaria, Canada, Chile, China, Colombia, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, England, Estonia, Finland, France, Georgia, Germany, Greece, Guam, Guatemala, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Netherlands Antilles, Northern Ireland, New Zealand, Norway, Paraguay, Peru, Poland, Portugal, Puerto Rico, Romania, Russia, Scotland, Slovak Republic, Slovenia, Spain, South Africa, Sweden, Switzerland, U.S. Virgin Islands, United Kingdom, Uruguay, Wales.
Even if you do live in one of these countries, we cannot guarantee that the package will make it, and international ordering is done at the risk of the customer. Packages held by their country’s customs on purpose or by mistake are the responsibility of the customer and Silver Shadow CBD is not responsible for these actions. Once the international package leaves our facility all responsibility is on the purchasing company or individual. We are not able to keep up with changes in international law, and will adjust our site on an ongoing to attempt to reflect to current ability to ship to certain countries. If you have a package held by customs, you will want to contact customs in your country. Most often a piece of info is incorrect or missing for them to send the package on it’s way. We are not liable for any Taxes for payments you will need to pay to customs or government officials to receive your package.
All shipments are sent via the Fedex or USPS for Domestic and Fedex or DHL International Shipping.
Customers are responsible for checking their shipment for damage at time of delivery. Claims for product damaged during shipping must be made within 24 hours of receipt of package. All packages over $200 will require a signature.